Terms · Legal
Terms of Service
Effective April 29, 2026
1. Identification
PARIS VIP TOURISME — SIREN 980 702 880 — Registered office: 66 Avenue des Champs-Élysées, 75008 Paris · France — Phone: +33 6 02 31 17 66 — Email: info@parisviptourisme.fr. Operating as a private passenger transport company (VTC), registered with the French Ministry of Transport.
2. Purpose
These Terms govern the contractual relationship between PARIS VIP TOURISME and any client booking a transport service via our website, mobile applications, phone, email, or WhatsApp.
3. Booking
Every booking is personal and requires the following information: first/last name, email, phone, pick-up date and time, addresses, number of passengers and luggage. The booking is final upon receipt of the email confirmation.
4. Pricing & Payment
Prices are quoted in euros (EUR) including all taxes (10% VAT for passenger transport). Three pricing modes apply: fixed rates for airport transfers, dynamic pricing for city transfers, hourly rates for chauffeur-at-disposal. Payment is processed online via Stripe (credit card) or by manual quote for corporate accounts. No card data is stored on our servers.
5. Cancellation
Free cancellation up to 24 hours before pick-up. Between 24h and 2h before: 50% of the amount. Less than 2h or no-show: 100% of the amount retained. For special pricing (weddings, events), specific conditions may apply and will be communicated at booking.
6. Carrier's Obligations
PARIS VIP TOURISME commits to providing a compliant vehicle (under 24 months, impeccable cleanliness), a chauffeur holding a valid VTC card, professional insurance, and punctuality. The entire fleet consists exclusively of high-end Mercedes-Benz vehicles.
7. Client's Obligations
The client agrees to respect the vehicle, not to consume staining food or alcohol without prior agreement, not to smoke, and not to harm the chauffeur or equipment. Any damage may be invoiced separately.
8. Luggage & Pets
Maximum luggage capacity depends on the selected vehicle (indicated at booking). Pets are accepted subject to prior agreement and transport in an adapted carrier.
9. Liability
PARIS VIP TOURISME shall not be held liable for delays caused by force majeure (weather, demonstrations, third-party accidents, security checks). Our professional civil liability is covered by an insurance policy compliant with French regulations.
10. Personal Data
The processing of personal data is governed by our Privacy Policy, GDPR-compliant, accessible on our site.
11. Disputes
Any dispute shall first be subject to amicable resolution. Failing this, the courts of Paris shall have exclusive jurisdiction. For consumer matters, the client may freely refer to the Tourism and Travel Mediator (MTV) — www.mtv.travel.
12. Cash Payment Policy
Cash payment is available for selected bookings. A valid payment card must be registered when making the reservation as a security guarantee. The registered card will not be charged if the fare is paid in cash to the chauffeur at the end of the journey. If the cash payment is not completed, the customer authorizes PARIS VIP TOURISME to charge the registered payment method for the outstanding amount. The chauffeur will issue a receipt upon request. Cash payments are accepted in Euros (EUR) only, unless otherwise agreed in advance. The company reserves the right to limit cash payments for certain services or high-value bookings.
13. Governing Law
These Terms are governed by French law.
Conditions de réservation
Annulation
Annulation gratuite jusqu'à 24 h avant la prise en charge (remboursement intégral) · entre 24 h et 6 h : remboursement de 70 % · moins de 6 h : remboursement de 30 % · après l'heure de prise en charge ou en cas de non-présentation : aucun remboursement en ligne. / Free cancellation up to 24 h before pickup (full refund) · 24 h–6 h: 70% refund · under 6 h: 30% refund · after pickup time / no-show: no online refund.
Attente
Aéroports : 60 minutes d'attente offertes, décomptées à partir de l'atterrissage réel de votre vol — les retards de vol ne sont jamais facturés. Au-delà, l'attente supplémentaire peut être facturée. / Airports: 60 minutes of free waiting from your flight's actual landing — flight delays are never charged. Additional waiting beyond may be billed.
Frais additionnels
Les prix affichés sont TTC. Les péages autoroutiers estimés sont indiqués avant paiement pour les trajets inter-villes. Les heures supplémentaires de mise à disposition et l'attente au-delà de la période offerte peuvent donner lieu à une facturation complémentaire, communiquée par e-mail avec reçu. / Displayed prices include VAT. Estimated motorway tolls are shown before payment for inter-city trips. Extra disposal hours and waiting beyond the free period may incur additional charges, communicated by email with a receipt.